Furniture Questions | Payment Questions | Ordering Questions | Shipping Questions | Other Questions
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What do you mean by a "Lifetime Warranty"?
We warrant that the furniture you purchase directly from us will be free of defects in workmanship, material and construction. In the event that a defect is found, we will either repair or replace the defective item. If at any time while you own the furniture it breaks due to craftsmanship, we will repair or replace the item. This is where common sense comes in - our warranty basically covers anything except what is out of our control. The defective piece of furniture must be returned in order for a replacement or repair.
The following are not considered defects:
- Variations in gloss level, texture or appearance
- Natural variations in color or texture of the wood
- Damage caused by others, beyond our control (extreme weather, abuse, fire etc...)
- Discoloration or rusting of decorative or metal accent options
- Raised grain
- Damage caused by failure to comply with the Care of Solid Wood Furniture (see next question)
- Slight expansion or contraction due to temperature and humidity
How do I care for my furniture?
- Maintain a humidity controlled environment. Your home should be kept in the 35% - 45% range to prevent warping and or 'checking'.
- Keep the furniture out of direct sunlight and away from heat sources such as a furnace or fireplaces. Furniture should never be stored in attics or basements.
- Avoid placing sharp objects that could scratch the furniture directly on the furniture.
- Dust furniture often and carefully with a soft, clean cloth and follow the grain pattern when dusting to remove abrasive dust particles.
- Periodically clean the furniture with a mild, non-alkaline soap
using a soft sponge or cloth
- Avoid polish that contains silicone.
When properly cared for, your solid wood furniture will be a timeless piece of beauty treasured for generations!
Can you do custom stain colors or match the furniture that is already in my home?
Yes! Simply bring us a door or drawer from your furniture at home, and we can match it! Or, we can come up with a custom stain color that you love.
Do the different wood species cost different amounts?
Yes, the least expensive is Oak and Brown Maple. Next comes Rustic Cherry and Rustic Hickory followed by Quarter Sawn White Oak, then Cherry and Hickory. Walnut is the most expensive wood species to order.
Do you do custom distressing?
Yes, we sure do. We can distress any piece of furniture to your specifications. Though, depending on what you want, we may require you to be there during the custom distressing process.
Where is this furniture made?
We have over 30 woodworkers making furniture for us, and they work in 2 - 3 man woodworking shops in individual homes. All finishing, distressing and staining is done in the Oak Ridge Furniture Finishing Shop in Jamesport.
Do you do custom pieces?
Yes! We can do custom sizes or styles. We prefer you choose a style, then we can change the size or options for you. Otherwise, just send us a photo of what you would like, or something similar!
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What kinds of payment do you take?
We take Visa, MasterCard, Discover, cash or check.
Do you require a down payment?
Yes, we require 1/2 down at the time of the order, with the second half payable before the furniture is shipped, delivered, or picked up.
Do I have to pay tax?
Only Missouri residents and deliveries are taxed. Any other residents do not have to pay tax! That is a large savings, and will usually pay for half your shipping!
Do custom pieces cost more?
There is only an up-charge if the piece is much larger or a completely different style. Only about 50% of our custom pieces have a surcharge.
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How do I order from you?
Please visit our ordering page for more info.
How long does it take my furniture to be made once I order it?
You can expect your furniture will take 8 - 14 weeks to make. Custom pieces and roll top desks may take longer.
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Will you ship the furniture directly to my home?
Yes, we have three shipping options. You can...
A) have the truck bring the furniture to your home, but you must unpack it and unload it yourself.
B) You can have a lift gate delivery come and unload the furniture in your driveway or at your home.
C) You can have the complete set up, where they deliver, unload, uncrate and set up the furniture in your home!
What if my furniture is damaged during shipping?
All furniture is insured during the shipping process, and also comes with our Lifetime Guarantee, if there is any damage.
How is my furniture packed?
Your furniture is crated on a pallet using 2x2 walls and plywood sides. It is completely encased in 2" Styrofoam inside.
How much does shipping cost?
Please contact us for a quote
Where do you ship?
We ship all over the United States and can ship overseas to your closest shipping port.
Do you deliver?
Yes, we do deliver within a 150 mile radius of Jamesport, Missouri. 0 - 100 miles is from $50 - $200. Over 100 miles is from $150 - $350. This includes set-up as well.
Can I pick up my furniture?
Yes, you can always pick up your furniture at Oak Ridge Furniture, in Jamesport, Missouri. Click here for directions.
How are crafts shipped?
Crafts are shipped via UPS or Parcel Post.
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What do you mean by "custom hardware"?
You can buy your own hardware and send it to us, and we will put it on your furniture. Or you can look through hundreds of pages of hardware options we have!
Please contact us with any other questions, we are more than happy to help!